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FAQ's

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What are your delivery times?

*See below for customs and import duties information

After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 12am UST +1 will not be shipped out until the next business day. If you order after 12am UST +1 on a Friday, your order will likely be shipped out on the following Monday.

COUNTRY
STANDARD (BUSINESS DAYS)
Canada
4-9 DAYS
France
3-5 DAYS
Germany
3-5 DAYS
Hong Kong
4-9 DAYS
Italy
3-5 DAYS
Japan
4-9 DAYS
Malaysia
4-9 DAYS
Netherlands
3-5 DAYS
Singapore
4-9 DAYS
Spain
3-5 DAYS
Switzerland
2-3 DAYS
United Kingdom
3-5 DAYS
Rest of World
4-14 DAYS 

 

Countries we don’t ship to

RUSSIA
POLAND
CHINA
IRAN
NORTH KOREA

How are taxes and duties calculated?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

What is the exchange rate applied?

ROAMER AG wants to make sure to reach everybody around the world and therefore ships all watches Duties Delivered Paid.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

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