Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@roamer.ch. Please note that returns will need to be sent to the following address:

Roamer of Switzerland AG
C/O FM SWISS LOGISTICS SA
VIA PENATE 16
6850 MENDRISIO
SWITZERLAND

We recommend choosing a shipping option with tracking, so you can follow your parcel’s journey. Once shipped, feel free to share the tracking number with us by email.

Upon arrival, your watch will go through a quality check, and once the return is approved, we’ll proceed with the refund through a store credit or your original means of payment. 

You can always contact us for any return question at info@roamer.ch.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@roamer.ch.